FAQ

Everything You Need to Know Before You Move Stronger

Got questions?

Orders

How do I place an order?

Simply browse our products, select your size and quantity, and proceed to checkout. Follow the steps to complete your purchase securely.

Can I cancel or change my order?

Orders can only be modified or canceled before they are processed.
Once shipped, changes are no longer possible.

Will I receive an order confirmation?

Yes — you’ll receive a confirmation email immediately after placing your order.

Shipping

How long does shipping take?
  • US Orders: 3–7 business days

Processing time is typically 1–3 business days.

How can I track my order?

Once your order ships, you’ll receive a tracking number via email.
You can also use our Track Your Order page.

What if my package is delayed?

Delays may occur due to carriers or external factors If your order is significantly delayed, contact our support team.

Returns & Refunds

What is your return policy?

You can return items within 7 days of delivery if they are unused and in original condition.

How do I start a return?

Email us at customercare@axirx.com with your order number and reason for return.

When will I receive my refund?

Refunds are processed within 5–10 business days after we receive and inspect your return.

Are there items that cannot be returned?

Yes. We do not accept returns for:

  • Worn or used items
  • Opened supplements
  • Final sale items

Payments & Security

What payment methods do you accept?

We accept:

  • Credit / Debit Cards
  • Apple Pay / Google Pay
  • Other secure payment options at checkout
Is my payment information secure?

Yes — all transactions are encrypted and processed securely.

Support

How can I contact AXIRX?

How can I contact AXIRX?

Email: customercare@axirx.com
Response time: 24–48 hours